Shipping Policy

Reliable, Efficient and Timely Shipping for a seamless shopping experience.

At Waterloo General Market, Inc., we are committed to providing reliable and efficient delivery services across the United States. Below, you will find details about our shipping policies, delivery timelines, and costs.

Shipping Locations

We offer shipping services across all U.S. states, ensuring that both wholesale and retail customers can access our high-quality products with ease. Our shipping partners enable us to provide secure and timely deliveries.

Shipping Timeframes

Estimated delivery times depend on the shipping method selected:

Standard Shipping: 3-7 business days

Express Shipping: 1-3 business days

Freight & Bulk Shipping: Delivery time varies based on order size and destination

Please note: Shipping times may vary based on order volume, location, customs clearance, and unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the weight, volume, and destination of the order. The final shipping fee will be displayed at checkout. For wholesale orders, we offer competitive shipping rates and customized logistics solutions.

Shipping Methods

We collaborate with reputable courier services, freight carriers, and local delivery providers to ensure a seamless shipping experience. Depending on your location, delivery options may include:

Standard Shipping

Express Shipping

Freight & Bulk Shipping (for wholesale customers)

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment in real-time through our courier partners.

Failed Shipping Attempts

If a shipping attempt fails due to incorrect address details or unavailability of the recipient, the courier service will make additional attempts or hold the package at a local pickup center. Additional charges may apply for re-delivery.

Returns & Refunds

For details on returning an item, please refer to our Returns & Refund Policy. If an order is delayed or lost in transit, please contact our customer support team for assistance.

Contact Us

For any questions or concerns regarding delivery, feel free to reach out to our customer service team at:

Email: stars5int@gmail.com

Phone: +1319 290 3405

Address: Cedar Rapids African & Oriental Market, 2000 Wiley Blvd SW Cedar Rapids, IA 52404

Policy Last Updated by March 25th, 2025