Company Policy

Customers must provide accurate and truthful information when creating accounts and placing orders.

Any fraudulent, abusive, or harmful activity on our platform will result in account suspension or legal action.

Harassment, hate speech, or inappropriate behavior towards our staff, partners, or other customers will not be tolerated.

We respect your privacy and handle personal information per our Privacy Policy.

Customer data is securely stored and not shared with third parties without consent, except as required by law.

Users have the right to request access to or deletion of their personal data.

All product descriptions, pricing, and availability are subject to change without notice.

We strive to provide accurate pricing but in case of errors, we reserve the right to cancel or adjust affected orders.

Discounts and promotions are time-limited and cannot be combined unless specified. (see our pricing policy)

We reserve the right to accept or decline any order at our discretion.

Orders may be canceled due to inventory shortages, pricing errors, suspected fraud, or legal restrictions.

Customers may request cancellations within 12 hours of placing an order; once processed, cancellations are not guaranteed.

We offer domestic and international shipping through trusted carriers.

Delivery times vary based on location and selected shipping method (see our Shipping Policy).

We are not responsible for delays caused by customs, weather conditions, or carrier disruptions.

Customers may return eligible products within five (5) days of delivery, provided they are unused and in original packaging.

Refunds will be issued in the original payment method after the returned item is inspected.

Some items (e.g., perishable goods, intimate wear, digital products) are non-refundable (see our Return Policy).

We accept payments via Card payments, Bank transfer.

Transactions are secured using SSL encryption to protect customer information.

Chargebacks or unauthorized disputes may result in account suspension.

All content on our website, including images, text, and branding, is the property of Waterloo General Market Inc.

Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

We are not responsible for indirect damages including lost profits or data resulting from the use of our services.

Our maximum liability for any claim shall not exceed the total purchase amount of the affected order.

This policy is subject to change at any time.

Updates will be posted on our website and continued use of our services constitutes acceptance of changes.

For inquiries or concerns regarding our company policy, please contact us:

Email: stars5int@gmail.com 

Phone: +1319 290 3405

Address: Cedar Rapids African & Oriental Market,  Cedar Rapids, IA 52404, United States

Policy Last updated by March 25th, 2025